South African Airways gives the facility to cancel flights online without any hassles. Like most airways, they have a 24hrs Cancellation Policy which requires that the passengers can cancel a flight booked on SOUTH AFRICAN AIRWAYS within 24 hours of the purchase. When this happens, South African Airways will provide a complete refund of your ticket cost in case the booking was made a week or more prior to the departure date of your SOUTH AFRICAN AIRWAYS flight.
Also, passengers can make a request for a refund online by filling the refund request form on the official site or click here. The refund is provided only for the eligible flight tickets that are canceled within the active span of time. South African Airways does not provide a refund after the expiry period of the ticket. The refund request may take time to be processed and can be granted within 7 to 10 working days. If flights are canceled due to any unavoidable reasons from the airline’s end then it provides compensation to the passengers to book the next subsequent flight. Thus, you can easily cancel your flight and get a refund.
However, If the passengers cancel a South African Airways flight a few hours before the departure of the flight and the flight was booked not more than a week before, then the South African Airways will ask the passengers to pay the penalty that will totally depend upon the fare rule of the airline.
Note that a cancellation fee of $100 to $500 is applicable if ticket cancellation requests are made after 24 hours as a risk-free cancellation. If you cancel your flight within 24 hours from the scheduled departure of your flight, then a fee of $100 to $400 will be charged as a cancellation fee.
How To Cancel South African Airways Flight
There are three ways to make your flight cancellation; Online, at the Airport, or Telephone. You need your flight confirmation number ready to enter or provide to the aviation executive to begin the cancellation process.
a. Visit the SOUTH AFRICAN AIRWAYS official website.
b. ‘Log In’ or ‘Sign In’ with your SOUTH AFRICAN AIRWAYS login credentials. If you forget your login credentials, hit on the ‘Need help logging in?’ link at the bottom right.
c. If you don’t have a SOUTH AFRICAN AIRWAYS account, you can skip the logging-in process. Visit the SOUTH AFRICAN AIRWAYS cancellations web page instead. Enter the correct confirmation number, your name. Now, hit on the ‘Continue’ button. Note that, you must enter the exact name of the person who originally booked the air ticket.
d. Click on the ‘Flight | Hotel | Car’ tab present at the top of the homepage. It will redirect you to many options and links. Click on the ‘Manage SOUTH AFRICAN AIRWAYS Reservations which is found in the ‘Flight’ header.
e. 3 boxes will pop up on your desktop’s screen, asking for a confirmation number, first name, and last name. Fill them and click on the ‘Continue’ button. If you don’t know your flight ticket confirmation number, check your booked ticket history in your SOUTH AFRICAN AIRWAYS account. You can also find the air ticket confirmation number in your registered email that you mentioned while booking the flight ticket.
f. Review your SOUTH AFRICAN AIRWAYS flight details. If you booked a round trip, you have to cancel the entire trip. You are not permitted to withdraw just one segment of the journey. Unfortunately, if you reserved a one-way air ticket, then it’s not a problem.
g. To check the refund status, visit ‘Travel Funds.’ It will assist you in whether or not the ticket amount you paid is refundable. If it says ‘Refundable,’ you can then check the box next to ‘Request a refund.’ If it says ‘Non-refundable,’ you will not get any amount back.
h. At the bottom of the SOUTH AFRICAN AIRWAYS cancellation web page, you will see the ‘Cancel My Reservation?’ option. Hit on the ‘Yes, Cancel’ button to cancel your SOUTH AFRICAN AIRWAYS ticket reservation.
Flight Cancellation Via A Call:
a. Dial the SOUTH AFRICAN AIRWAYS’ Reservations Department +27 11 978 1111 toll-free number. If you have any specific query or question related to your flight ticket reservation’s fare, refunds, or SOUTH AFRICAN AIRWAYS online air ticket cancellation, contact SOUTH AFRICAN AIRWAYS via phone.
b. Tell the aviation executive that you want to cancel your SOUTH AFRICAN AIRWAYS tickets.
c. Check your air ticket refund options.
Flight Cancellation at Airport
a. Go to the airport where you have decided to board the flight.
b. There, visit the ATO (Airport Ticket Office).
c. Talk face to face with the airways executive and ask him or her to cancel your flight tickets. The refund will be credited back to the same debit card or credit card via which you had made the payment.